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Forum: Shipping Questions & Concerns
Topic Started By Replies Views Rating Last Post
Sticky Topic STICKY: Major Equipment 31 Days, Chemicals and Parts 5 to 7 Business Days
 
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Hello Everyone, Just wanted to drop a note that we have created a protocol that major equipment (SoftWash System Skid Units, Buffer Tanks, Rinse Pumps, Pure Water Packs, Power Wash Packs, Fossil Fuel Freedom Packs and alike) will be available for shipping from our manufacturer 31 days from the time...
AC Lockyer 0 1015
Sticky Topic STICKY: Missing Parts, Damaged and / or AWOL Shipments
 
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All SoftWash Systems customers, PLEASE carefully inspect your shipped products for missing parts, damages and such before accepting the shipment. That way if there is an issue you can make a claim against the freight company for those lost or damaged parts. SoftWash Systems can only replace parts...
AC Lockyer 0 1376
Sticky Topic STICKY: Notice sent out to our partners, distributors and manufacturers on shipping.
 
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Good Morning, Just a note for clarification on shipping protocols. There has been some confusion on this in the last couple months. ALL SoftWash Systems products will be quoted for shipping according to these assumptions unless you state otherwise CLEARLY on your PO. 1. Product is being shippe...
AC Lockyer 2 1498
No New Posts Jracenstein shipping prices
 
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I was charged $127 for 10 gallons of green wash and 5 gallons of bleach wash. Is this correct?! I feel like that is WAY to much for shipping but maybe I just don't know anything about it. I also noticed that they will not tell me how much my shipping rates are until I pay for the product. And actually it has at l...
Ethan Moore 7 2668
No New Posts What would you do?
 
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I received a used Twin Pump system with a bent reel and bent handle.  The reel can be straightened fairly easily, but the the handle is comping apart at the weld (a couple twists and it will fall off). Seller offered me a new reel or $250 in store credit. Do you think re-welds will hold up as good as new? Whic...
Vic Irish 20 2697
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