I also spent some time with him. Great guy. We are in the same position as you Tim, trying to get better at getting those reviews. That's a great feature of the product that we are not fully utilizing.

He also helped me get some things straight with our account and said that there should be a few minor improvements to the mobile app in the near future that will help with inserting the window of time into the template for each particular service visit. From what I understood when I talked to him, right now the only way to use the window of time function is on a computer.