Roof Reviver - Certified SoftWash Roof Cleaning

Mike Wedge · SoftWash Systems Master Certified Applicator

Roof Reviver

Michael Derose · SoftWash Systems Certified Applicator

Charge the same money and apply what they want. Just have it in your contract that you do not warranty the work .

Brandon Vaughn · SoftWash Systems Pro Staff

Offer to do a free sample on an inconspicuous part of the roof. Side by side. This will show them (and you) what to expect as far as results go with using either product.

Huey Miller · SoftWash Systems Authorized Professional

Not sure but I think it is sodium hydroxide based.

Mario Ciottariello · SoftWash Systems 5-Star Professional

I like mikes advice . Charge the same and no warranty .

Ed Thompson · Freshmen Member

Good thread. I wouldn't touch it. If it doesn't work they can claim you applied it improperly. If they are so bent on this product that means they are convinced it will work. Your reputation is at stake and you may have to fight for your $$$. Hold your ground soldier.

Chad Eneix · SoftWash Systems Authorized Professional

I would start by pointing out the directions for application of the product clearly state it needs to be rinsed off with 400-600 psi. That is pressure washing. I would also point out the tool used to rinse in the picture that they call a "low pressure rinse tool" is actually known as a pressure washer water broom, and it is hooked up to a pressure washer.

I would probably in the most polite way possible let this one go if you can't convince them to do it with actual SoftWashing. Just say you stand behind your products, and that you have invested time, money, and education in providing the best, most proven, safest roof cleaning system available, which has been used for 20 years to clen over 75,000 homes.

As a last ditch when you think you are probably going to lose them, ask if you can come after they use this other product and write "EW" in your product. Then when the rest of the roof gets dirty again in a couple years and your clean "EW" is visible, it will remind them to call you back. This is AC's trick, and defiantly kind of ****y. I have only used it once as a very last measure.

Note that not mentioning pressure washing and then using it, or renaming pressure washers or pressure washing accessories is common. Roof Shampoo's "sprinkle disc" is my favorite name for a pressure washer surface cleaner. You can also find you tube videos of guys with their shirts off using other methods, and you can clearly hear a gas engine screaming in the background.

Sometimes it better to polity walk away, and use your time and effort to land three other jobs that you know won't turn into a mess. If you do do it, charge for your time and effort so far, for the job, and for the potential to have to go back or deal with a bunch of problems.

Mike Wedge · SoftWash Systems Master Certified Applicator

Thanks for the great advice guys. I think I'll try the side by side and the EW.

Dan Dykstra · Senior Member

I would also walk away if they would not go the softwash route. I have done these types of roofs using a 3% mix and they came out great with no rinsing required.

AC Lockyer · Administrator

Mike,

I have lots of pictures and video of us cleaning stone coated roofs like Decry and Gerard. Let me know if you need some.

AC

Ray Burke · Community Member

Roof reviver is a product that can be used 2 ways according to Gary Sullivan of "At Home with Gary Sulivan", a national radio talk show host. They are a show sponsor, so he mentions them frequently. You can spray it on and forget it and it will show results in 1-3 months, or you can treat and pressure rinse WITH A PW (and their low pressure tool), which to me looks like a water broom.

Ray Burke · Community Member

I would charge more of using the RR, as you'll likely be rinsing ( a lot). Look them up on line. I'd post link, but don;t want to give them any free back-link juice!

Greg Nash · Freshmen Member

I would ask them to produce proof that it is backed by roofing manufacturers and proof that it is endorsed by the epa. the epa does not endorse products. Then when they are caught in a lie hand them your bid proposal with a smile.

Mike Wedge · SoftWash Systems Master Certified Applicator

Thanks for all the great advice guys,

I have an arsenal of info to provide them now. I will definitely bring up the request for proof that the EPA or Roofing Manufacturers support RR and call them on it. If they still chooses to go that route I will just walk away. I will have an issue with telling them you should not use pressure on that roof because the Hawaii Rep for Gerard is going around telling people that a light pressure wash is recommended for their products.

Shaun Harton · SoftWash Systems Certified Applicator

Good luck Mike.

Doug G · Junior Member

Sorry if my reply is late Mike.....I'm on vacation and missed this one.

I may have missed it but do you know what their true objection is? Have you asked them what it is they like about RR or why they want you to use RR? I really think getting to the bottom line is the best start to figuring out where to go. Some people read something about a product and that's it.....they get tunnel vision.

I'm with Brandon on this one and also with Ray's reply. I will rarely agree with just walking away or running from a project. If they are truly bent on using the roof reviver, and if you are willing to apply, I would do it and have them sign a disclaimer. I think the best is a side x side and let them decide from there.....but find out their true objection first.

Mike Wedge · SoftWash Systems Master Certified Applicator

Great advice Doug, The project manager does not have an answer other than thats the way they want it done. I've tried to get to the bottom line and he has no definitive answers. I really don't want to walk away, because it is a substantial contract for yearly work. So, Im looking for all the advice I can get on it.

Doug G · Junior Member

Offer to show them both but let them know....in the end you will use whatever they want. Just set realistic expectations.

Danny Cronauer · SoftWash Systems Certified

Did you do an SH demo for them? Nothing sells better than a clean roof spot.