Half dead plant - Certified SoftWash Roof Cleaning

Dan Dykstra · Senior Member

Half dead plant

Jesse Bracken · Junior Member

it is most likely not your fault, like you said it would most likely be all dead... BUT I'd replace it and move on.

So this brings me to another question. How long is too long to be responsible for plants???

Jess

Jesse Bracken · Junior Member

you could just replace the dead side... lol sorry I had to.

:) Jess

Greg Nash · Freshmen Member

I would say if its over 2 months I am not replacing a plant. We have not really ran into plant issues more than a few weeks old.

Zach Maynard · SoftWash Systems Certified Applicator

I would replace it without a doubt. I generally replace without any questions asked just keep people happy. Unless of course it 200 feet away from the house or something.

Micheal Pumphrey · Junior Member

Greg Nash wrote:
I would say if its over 2 months I am not replacing a plant. We have not really ran into plant issues more than a few weeks old.

Yup. And with this winter we experienced a lot got killed off. We had someone call saying we killed their entire landscape last month. We cleaned the house back in August

I went by and one evergreen was dead no where near the house.

Edward Yackenovich · SoftWash Systems Certified Applicator

Dan, tough pill to swallow after all this time. but i have had the same thing happen to me in my gutter business ..what i do is replace it and give them the sales slip and tell them if it dies there is a free 1 yr replacement thru the nursery.. and just move on... had it happen to me twice....due too i dont know THEY CLAIM MY GUYS STEPPED ON IT... and now after 6 months the plant died. go figure....fixed that problem..... they sign off when we leave that the landscape is intact .....more of a pain in the A$$ then anything else.....you HAVE to always keep coming up with ways to CYA...

Doug G · Junior Member

Zach Maynard wrote:
I would replace it without a doubt. I generally replace without any questions asked just keep people happy. Unless of course it 200 feet away from the house or something.

I agree with this.....after a day or so that plant would be dead if it were your fault but in the end it is about getting people talking good and not bad about your company.

AC Lockyer · Administrator

Explain you have a 90 day claim period and they are outside of that. However in the name of customer service buy them a tray of annuals and kill them with great customer service.

AC

Brandon Vaughn · SoftWash Systems Pro Staff

I too would replace the plant in a heartbeat. In my opinion and experience, when you go above and beyond the customer's expectation - the benefits will ALWAYS outweigh the negatives.

Sure you will get a customer that will try to take advantage of that every once and a while, but the word of mouth referrals will far, far exceed the few "dutch".

My mantra to my employees is always do something a little extra on every job that the customer will appreciate for free and without being asked. Whether it is cleaning a bathroom mirror while doing interior windows, softwashing the patio chairs, cleaning the apartment complex sign out front - always do something other guys won't.

And like AC said - make sure the customer knows you are doing them a solid.

Chris Wegner · Junior Member

i follow AC's 90 claim period on every job......you would see a dead plant within 1-2 weeks but I would still give them a tray of annuals and kill them with kindness.

Kristofer